OpenText has announced significant upgrades to its Secure Cloud platform, aimed squarely at driving growth for Managed Security Providers (MSPs) by simplifying operations and empowering them to deliver more robust cybersecurity services. The enhancements come as the demand for stronger, more integrated security solutions continues to surge, particularly among small and medium-sized businesses (SMBs).
The newly unveiled features include automated provisioning, enhanced product bundling, integrated task management, and more sophisticated reporting tools, all designed to streamline MSP workflows. With these upgrades, MSPs can not only save time on administrative tasks but also focus more intently on customer growth and retention.
"OpenText remains committed to empowering our channel partners to meet the evolving demands of today's market," said Sandy Ono, Executive Vice President and Chief Marketing Officer at OpenText. "We are a one-stop-shop for MSPs, offering everything from email protection and data risk management to cyber warranties and managed detection and response (MDR)."
This development follows OpenText’s acquisition of Pillr, which allowed it to expand into MDR services, as well as a new partnership with Cork to provide cyber warranties. With these moves, OpenText is positioning itself as a critical enabler for MSPs, delivering comprehensive, end-to-end cybersecurity solutions through a unified platform.
Responding to a Changing Cybersecurity Landscape
The upgrades come at a crucial time for the cybersecurity market. According to the 2024 Global Managed Security Survey from OpenText Cybersecurity, 56% of MSPs and MSSPs are chosen by clients specifically for their ability to provide robust security services. This growing reliance on MSPs to safeguard businesses from cyber threats has created an urgent need for tools that make it easier for providers to offer comprehensive protection while managing increasingly complex infrastructures.
OpenText’s response is to centralize the capabilities MSPs need into a single, seamless platform. By integrating essential tools—like task management, billing, and analytics—with expanded security offerings, OpenText is allowing MSPs to operate more efficiently while providing top-tier services to their clients.
What’s New in Secure Cloud?
The new features in the Secure Cloud platform are designed to meet the evolving needs of MSPs:
Platform Enhancements: A more modern interface and optimized MSP workflows are at the core of this upgrade. With integrated task management and streamlined billing, payments, and invoicing, MSPs can manage their operations more efficiently, freeing up resources to focus on growth.
New Bundles for Security Solutions: OpenText has introduced product bundles that allow MSPs to deliver cross-functional security solutions, including email risk management, data compliance, and overall security management. These bundles make it easier for MSPs to offer tailored solutions that address specific client needs without the hassle of managing disparate tools.
All-in-One Integration: One of the key advancements is the seamless integration of Secure Cloud with popular platforms like ConnectWise, Kaseya, and Autotask. This integration ensures MSPs can deliver services more easily while maintaining a comprehensive overview of client systems. New offerings, such as OpenText MDR, Cork Cyber warranty, and penetration testing, as well as Azure Virtual Desktop, further enhance the platform’s capabilities, allowing MSPs to offer more sophisticated services.
Catering to SMBs’ Growing Security Needs
Small and medium-sized businesses are increasingly becoming targets for cybercriminals, making robust cybersecurity offerings a critical need. With over 100,000 SMBs already relying on Secure Cloud, OpenText’s platform expansion aims to make it even easier for MSPs to deliver comprehensive, high-quality security services to a growing market.
By offering everything from penetration testing to cyber warranty services through one unified platform, OpenText is providing MSPs with the tools to protect their clients against an ever-expanding array of cyber threats. These enhancements are designed to help MSPs not only attract new clients but also retain existing ones by offering an integrated, secure, and easy-to-manage solution.
Looking Ahead: The Future of MSPs in Cybersecurity
With these latest updates, OpenText is setting a clear path for the future of MSPs. As cyber threats become more sophisticated and businesses increasingly turn to MSPs for protection, platforms like Secure Cloud will play a crucial role in enabling providers to meet these growing demands.
Ono emphasized the importance of staying ahead in the rapidly evolving cybersecurity landscape, stating, "We are now providing partners with a seamless, world-class platform they can easily service their customers with while staying ahead of today's cyber threats."
For MSPs looking to scale, these tools will be essential, not just to meet the current cybersecurity challenges but to thrive in an industry where expectations and threats are both constantly growing.